Privacy Policy

Last Updated: March 4, 2026

This Privacy Policy describes how Rooted in Springfield ("Rooted in Springfield," "we," "our," or "us") collects, uses, and protects information when you visit our website or submit information through our forms, volunteer registrations, or communications.

If you do not agree with this policy, please do not use this website.

1. Who We Are

This website is operated by:

Rooted in Springfield
1521 Williams Blvd, Springfield IL 62704-2346
Phone: (217) 836-1137
Email: [email protected]

Rooted in Springfield is a nonprofit organization focused on community engagement, volunteer initiatives, and local programs serving the Springfield community.

2. Information We Collect

We may collect the following information when you use our website or submit a form:

• First and last name
• Phone number
• Email address
• Mailing address (if provided)
• Volunteer interests or participation information
• Event registration details
• Messaging preferences (organizational and/or promotional, if selected)
• Basic technical data (IP address, browser type, device information)

We only collect information you voluntarily provide or that is automatically collected through standard website technologies.

3. How We Use Information

• Coordinate volunteer opportunities and schedules
• Send event reminders and organizational updates
• Provide program and participation information
• Respond to inquiries and provide support
• Send optional promotional or fundraising communications (only if separately opted in)
• Improve our website and communications
• Maintain organizational and compliance records
• Comply with legal and regulatory requirements

We do not sell personal information.

4. SMS / Text Messaging Consent

How Consent Is Obtained

SMS consent is obtained exclusively through our website or approved digital opt-in forms.

• Provide their mobile phone number
• Actively check a consent checkbox
• Agree to receive SMS communications as described at the point of opt-in

Consent is not pre-checked and is not required as a condition of participation in programs or volunteer opportunities.

Users must be 18 years of age or older to opt in.

Types of Messages

A. Volunteer & Organizational Messages (Non-Marketing)

• Volunteer scheduling and coordination
• Event reminders and updates
• Program announcements
• Organizational notifications
• Weather or event-related changes

B. Promotional or Fundraising Messages (Optional – Separate Consent Required)

• Event promotions
• Community initiatives
• Fundraising announcements
• Volunteer opportunity alerts

Promotional or fundraising messages are only sent if additional consent is provided where applicable.

Message Frequency

Message frequency varies based on volunteer participation, events, and organizational communications.

Charges

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out

Users may opt out at any time by replying:

• STOP — to unsubscribe
• HELP — for assistance

Users may also contact us directly at:
Phone: (217) 836-1137
Email: [email protected]

After opting out, a final confirmation message may be sent.

Carrier Disclaimer: Wireless carriers are not liable for delayed or undelivered messages.

Data Sharing

Mobile information and SMS consent data:

• Are not sold
• Are not rented
• Are not shared with third parties or affiliates for marketing or promotional purposes

We may share information with trusted service providers who assist in operating our website, CRM, volunteer management tools, and messaging systems solely to provide services on our behalf.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to:

• Improve website functionality
• Analyze traffic and engagement
• Enhance user experience

You may disable cookies in your browser settings, though some features may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission or storage system is guaranteed to be completely secure.

7. Data Retention

• Coordinate programs and volunteer participation
• Maintain organizational records
• Comply with legal obligations
• Maintain messaging compliance records

8. Your Rights

• Request access to your personal information
• Request correction of inaccurate information
• Withdraw consent for promotional communications
• Opt out of SMS messaging at any time

To make a request, contact us at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those external sites.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

11. Contact Information

Rooted in Springfield
1521 Williams Blvd, Springfield IL 62704-2346
Phone: (217) 836-1137
Email: [email protected]